Return & Refund Policy

At Khaas, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.

Returns

We accept returns only in the following cases:

• You received a damaged product.
• You received the wrong item.
• The product has a manufacturing defect.

To request a return, please contact us within 3 days of receiving your order.

The product must be:

• Unused and in its original condition.
• Returned with its original packaging and accessories (if applicable).

Non-Returnable Items

Returns or exchanges are not accepted for:

• Change of mind.
• Incorrect order placed by the customer.
• Minor colour differences due to lighting or screen settings.
• Products damaged due to misuse or improper handling.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed through the original payment method or another mutually agreed method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer, Easypaisa, or JazzCash.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your Order Number
• Photos or videos of the product
• A brief description of the issue

Our team will review your request and provide the appropriate solution as quickly as possible.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact us.

WhatsApp: 0317-0672119

Email: business13577@gmail.com